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The Conversation View in ChatGen provides users with all the information they need about who they’re chatting with and the history of the conversation. This...
Tue, 30 Jun, 2020 at 7:24 PM
Attributes help you save data about users, enabling you to understand them better and service them more effectively. In ChatGen, there are two kinds of attr...
Tue, 30 Jun, 2020 at 3:12 PM
Saved Replies is a feature on ChatGen that allows you to create standard responses that are commonly used by chat agents. Each response comes with a shortha...
Tue, 30 Jun, 2020 at 4:58 PM
Topics covered in the article Integrating Calendly into your ChatGen bot flow How a user can use Calendly to schedule a meeting Notifying the agent...
Thu, 30 Jul, 2020 at 7:14 PM
With ChatGen you can have conversations with customers that are automated yet personalized. A big part of this personalization is the ability to send the ri...
Mon, 10 Aug, 2020 at 11:28 AM
We know you’re interested in setting up your ChatGen account and getting started as quickly as possible. In this article, we’ll share a ton of resources to ...
Tue, 22 Sep, 2020 at 11:13 AM
Bots are an extremely important way to engage with your site visitors. Whether it’s giving them lightning-fast responses to standard queries, booking meetin...
Wed, 9 Sep, 2020 at 6:30 PM
The ChatGen experience is all about building a personalized interaction with your brand. This means that your chat widget and your bot should both reflect y...
Wed, 9 Sep, 2020 at 8:40 PM
With ChatGen, you can easily connect your calendar and get users to schedule meetings with you in a seamless manner. You can integrate with both Google Cale...
Wed, 9 Sep, 2020 at 8:42 PM
ChatGen allows you to route your user conversations to specific agents based on predefined rules. This ensures that the right agent is accessing the right c...
Tue, 15 Sep, 2020 at 3:59 PM