chatgen.ai

Tags are a great way to organize your conversations. With tags, you’ll have a better idea of the trends and patterns in your conversations. In this article,...

You need to ensure that the availability of your agents is in sync with how you set up ChatGen. In order to do this, we have to set up the hours and targeti...

ChatGen allows you to customize your profile so that your customer is aware of who they’re talking to. The conversation can become more human and personaliz...

Setting up your notifications is key to responding to users in a timely way. In this article, we’ll show you how to: Find Your Notification Settings S...

There are two levels at which you can set up your ChatGen status — at the Widget level and at the agent level. While the Agent level status affects the rout...